I realise that for a company who makes some of it's living putting right the wrongs done by viruses to be giving advice on how to avoid or fix viral issues may be like a magician giving magic kits away or like the police profiting from you when you get burgled? Obviously we have to charge for our time fixing these issues for customers who need us to but we would prefer to spend our time making every computer work to its true potential and for every computer user to benefit from their computer. So, on this page we will list what we can among the worst threats to your computer on the Internet and how to avoid them - if possible.
30th June 2013
Whilst not strictly a virus, if you ever get a phone call claiming to be from Microsoft or 'your service provider' claiming there are security issues on your computer it is a SCAM. They will want you to give them remote access to your computer and are likely to install programs that will continue to give them access to your computer in the future to enable them to steal your personal information. A great number of people fall for this as they will persuade you to open your computer's error log (which will always contain errors even on a perfect computer) and use this as evidence to support them in getting you to part with your money.
12th August 2011
Sorry its been a long time since an update but here is one you really need to know. the ransom-ware and fake anti-virus programs as mentioned below can install themselves on your computer simply by hovering your mouse button over an infected advert on a legitimate website. several weeks ago the London Stock Exchanges website had over a quarter of its pages infected in this way. Don't panic though because running malwarebytes in SAFE MODE will kill the infections in most cases. if your machine is still showing symptoms when booted in safe mode or you don't know what safe mode is then you would be advised to bring your machine in for us to remove as you could cause more expensive work to be needed at a later date.
13th January 2010,
After months of testing we are recommending an additional anti-malware program. As with most there are free and full versions of the product and we recommend paying for the full version if it is of use to you (the people who write these gems do need to earn a living). The program is called Malwarebytes and is available from www.malwarebytes.org and is proving very effective in eliminating some of the latest spy-ware and ransom-ware infections. We would advise though that if you have any difficulties getting online or installing this or any other programs to fix your computer to get in touch with us asap as, sometimes, a simple problem can be made worse by persevering in the wrong direction.
25th March 2009,
There is currently, and has been for some months now a piece of malware that many of our customers have been victims of that whilst is will take almost complete control of your computer and whilst not officially a virus behaves in a viral way. Back in November 2008 a trade magazine reported that there had been over 110,000 versions of the same program reported in the previous three months and as such appears under a wide range of names. They usually take the form of a Windows version name followed by an antivirus name followed by a year. For example 'XP Antivirus 2009'. This program usually required the user to allow it to be installed on to your computer. This usually happens by a user clicking on what would appear to be a valid Windows message. For example, a bubble popping up around the notification area (bottom right) of your desktop with the words "Windows has detected that antivirus program is out of date, click here to update now". To keep a long story short should you ever get a message like this (and it is possible to get genuine messages of this nature), DO NOT CLICK ANYWHERE ON THIS MESSAGE. What you need to do is go to your antivirus program and check that it is up to date. If it isn't then do the updates and the message will go away if genuine. If your program is up to date or the message does not go away then press and hold the power button on your computer till it cuts out. When you reboot your computer you will normally have survived the attack but you should do a full virus and spy-ware attack.
As far as we are aware the source of this type of attack is still unknown but (from industry sources) it is believed to be from highly financed organised crime and/or terrorists trying to boost their coffers from your credit card.
If your machine does get infected it is highly unlikely that any antivirus program will be able to remove this issue, since, as you are updating your antivirus program it is updating itself to a more and more resistant version. So, unfortunately you will probably need to see us to have this particular one removed manually.
Since viruses change so frequently we have given up regularly updating this page. For the latest and most frequently updated news about viruses and more please go to
Please note. The Symptoms of viruses can be very similar to that of a failing hard drive. it is important not to get the two confused as virus scanning a failing hard drive can lead to its total failure resulting in the loss of all data. We are able to test for and rectify the both issues should you require and we always recommend that you have all your precious data backed up on a regular basis.