For many years we have offered an on-site service however due to disability this is not something we are able to continue to provide directly. We used to do call-outs on an evening, after we closed the shop, but nowadays its's just too much to do. Should you absolutely need a call out we can still arrange this through another local company we trust, but please read below to help decide if this is the best route to follow.
If you want us to work on your computer in your home or business, then that's fine. There are however many jobs that are best done in our workshop, let me explain. If you need a network setting up or other similar work doing, then these tasks can only be done on your premises. But, to thoroughly remove viruses or to test a repair takes hours, if not days.
When we are removing viruses a lot of the time your machine spends with us it will be sat on our benches scanning for those little critters. Each scan usually takes a couple of minutes to start and then it will take a few hours to complete, which we then use that time to work on other machines. All we charge you for is the time we actually work on your computer. So, if we are doing that kind of work in your home then, since we cannot work on other machines, we need to charge for all the time we spend at your premises – which can increase the cost dramatically.
Also, hardware repairs can need hours of testing. Something that is simply not practical on-site.
Quite often we work on Sundays and well into the evening to keep on top of the demand for our services. As a result, we are completely willing to work around your hours to be here for you if you cannot call into our shop during our normal opening hours. We do not charge extra for this but unless we are expecting a call, we will not answer the phone after 5:00pm or on a Sunday.
