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The-WebWorks Computer Sales And Service Centre |
Terms And Conditions
Refund Policies
INKS - Whilst we will do all that is reasonable to ensure you get the correct in for your printer it is the customers responsibility to ensure that the inks supplied are correct for their printer. If their model does not appear on the packet no responsibility can be taken for printer damage and no refund will be issued if any seals have been broken. Naturally if any inks have been bought in error and are still sealed then we will hapily exchange them for the correct ones.
STOCK ITEMS - Should you change your mind on any purchase we will hapily exchange your product(s) or issue a credit note for later use within 28 days of purchase. We do however reserve the right to make a 15% deduction from the price paid for testing and repackaging of any returned item(s) and to defer payment until testing has been completed.
SPECIAL ORDER ITEMS - Unless by prior agreement we will not accept returns of any specially ordered items.
BUILT SYSTEMS - Where a customer has ordered any computer or work done that invloves components being assembled and subsequently cancels a charge will be made for the work completed prior to the point of cancellation and the cost of any specially ordered parts. For example, when building a computer with a special part costing £50, assuming the build had been completed, our standard cost of installing Windows to a machine of £52.50 plus the £50 special part will still be charged for. Any further deposit paid will be refunded.
GENERAL - nothing contained here affects your rights to a refund/exchange/repair for any item supplied which fails under the terms of it's warranty and your statutory rights are not affected.
Warranties
All of our products come with a one year parts and labour warranty against faulty workmanship and failure. Many items however have much longer manufacturer warranties. As such should a part that is over one year old but still be covered by the manufacturers warranty fail we are usually required to send it to the manufacturer for testing and replacing. A charge may be made for shipping and refitting.
Please note that warranties only cover the replacement of failed parts and data is never covered - including the Pre-installed Software. We can attept to recover any lost data but a charge is normally made for this service.