All advice offered in this section is offered free of charge, without warranty and in good faith. The Webworks will not be held liable for the consequences of any mis-interpretation weather direct or otherwise. If you do not feel confident in performing any of the actions advised then STOP and seek professional advice specific to your needs. Please also bear in mind that all we offer here is general advice that usualy fits the related symptoms and not hard and fast instruction.
New Computer Issues
- I've connected my computer back up but there is no picture on the screen
- You've just fixed my computer but now my screen is all blurry
- My computer has locked up. What do I do?
- I turn my computer on and while the lights come on nothing appears on the screen.
- The fans on my laptop seem louder than they once were
- I keep getting nagged to do Java, Adobe and Windows updates. Is it save to do them?
New Computer Issues
Q. What are all the icons on my desktop
By default we install a number of non-trial software to your computer:
"Calc", "Impress" and "Writer" are common elements of Libre Office; a free equivalent to Microsoft office for more details click here.
"AVG", "Malwarebytes" and "Spy-Bot" are free programs to protect you on the Internet. On a regular basis you need to open, update and scan your computer with them. Each of them have help areas than can usually be accessed by pressing 'F1'.
"Nero" is a program for writing CD's and DVD's it will auto-start when you put a blank disk in.
"Power DVD" is a program for watching DVD's it will auto-start when you put a pre-recorded DVD in.
Q. Where is the data you have transferred from my old computer?
On computers with only one user we will put your pictures, music, documents, favourites and downloads into the corresponding folder within the new Windows installation. All other data will be left in a folder called "OLD HARD DRIVE"
On computer with multiple users we will only setup a User in the name of the customer ordering the work and we will leave all data in a folder called "OLD HARD DRIVE"
The old hard drive folder will contain an exact replica of all the data from the old hard drive, even the old windows and program files. This is because occasionally data is stored in folder other than the ones Windows expects then to be in. The old hard drive folder will always be located in the root folder - c:\ and can be accessed by clicking on "Computer", "Local Disk (C)" then "Old Hard Drive"
Q. I've connected my computer back up but there is no picture on the screen
This is a common problem on computers that have an integrated and a dedicated graphics cards. When looking at the base unit a connection to a recessed dedicated graphics output is often missed and the unused, integrated graphics card is connected to. double check this is not the case.
Q. You've just fixed my computer but now my screen is all blurry
Flat panel monitors only work well when ran at the 'native' resolution. When we have your computer connected to one of our monitors the screen resolution may be changed. To change it back to your screen's resolution right click the background of your desktop, then click 'properties'. Then click 'settings'. You will then see a slider in the bottom left quarter of the window. adjust this until you get the best picture, clicking 'apply' between adjustments.
Q. My computer has locked up. What do I do?
Firstly you need to find out if you computer has really locked up or is just taking longer than normal to respond. try pressing the 'num-lock' or 'caps'lock' keys. if the machine is running slow then the corresponding lights will toggle on and off and you should wait a while. If there is no response then it has probably locked up. If this is the case then you may need to press and hold the power button for around 6 seconds to force the computer to cut out - you will loose and unsaved works. If this is the first time this has happened or it only happens very infrequently then there is no need to worry. however if this is a regular thing then it could be a sign of a more serious problem.
Q. I turn my computer on and while the lights come on nothing appears on the screen.
The simplest answer for desktops could be that a cable to the screen has come loose however it could also mean a more severe issue. Check everything is plugged in correctly and that no other storage devices (DVD's, flash drives or floppy disks) are inserted and try again. if nothing else works then seek professional advice.
Q. The fans on my laptop seem louder than they once were
This is a sign that your laptop is not getting rig of the heat it generates efficiently. It could be caused simply by placing the laptop in a surface that blocks the air vents - clothing, bedding, table cloths or carpet are common. If so, place your laptop on a hard surface that will allow an air space underneath it.
If this does not resolve the issue then it could be a sign the laptop is getting choked with dust. this is usually a very simple problem to solve but, if left unchecked, could cause total failure of the unit.
Q. I keep getting nagged to do Java, Adobe and Windows updates. Is it save to do them?
Yes you should do these whenever they are offered as they are usually being offered to fix a security weakness that has been identified. you should however, be vigilant not to install any extra software that may want to install with these updates as they are quite often sponsored by other programs that want to advertise their wares.
If you smash the screen on your laptop and have insurance do not contact your insurers until you have sought our advice. The reason for this is quite often we can replace screens for less than the excess on your policy and simply enquiring with your insurance company may increase your next years premium, even if you don't actually make a claim