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FAQ

All advice offered in this section is offered free of charge, without warranty and in good faith. The Webworks will not be held liable for the consequences of any mis-interpretation weather direct or otherwise. If you do not feel confident in performing any of the actions advised then STOP and seek professional advice specific to your needs. Please also bear in mind that all we offer here is general advice that usualy fits the related symptoms and not hard and fast instruction.

New Computer Issues

Post-Repair Issues

Troubleshooting


New Computer Issues


Q. What are all the icons on my desktop

By default we install a number of non-trial software to your computer:

"Calc", "Impress" and "Writer" are common elements of Open Office; a free equivilent to Microsoft office for more details click here.
"AVG", "Ad-Aware" and "spy-bot" are free programs to protect you on the interent. On a regular basis you need to open update and scan your computer with them. Each of them have help areas than can usuall be accessed by pressing 'F1'.
"Nero" is a program for writing CD's and DVD's it will auto-start when you put a blank disk in.
"Power DVD" is a program for watching DVD's it will auto-start when you put a pre-recorded DVD in.



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Post-Repair Issues


Q. I've connected my computer back up but there is no picture on the screen

This is a common problem on computers that have an integrated and a dedicated graphics cards. When looking at the base unit a connection to a recessed dedicated graphics output is often missed and the unused, integrated graphics card is connected to. double check this is not the case.



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Q. You've just fixed my computer but now my screen is all blurry

Flat panel monitors only work well when ran at the 'native' resolution. When we have your computer connected to one of our monitors the screen resolution may be changed. Tto change it back to your sereen's resolution right click the background of your desktop, then click 'properties'. Then click 'settings'. You will then see a slider in the bottom left quarter of the window. adjust this until you get the best picture, clicking 'apply' between adjustments.



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Troubleshooting